Customer Service Representative - Plombon Insurance
Plombon Insurance is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional service, addressing their insurance-related inquiries, and ensuring their satisfaction with our products and services.Job Overview:
As a Customer Service Representative at Plombon Insurance, you will play a vital role in ensuring that our clients receive the best insurance solutions and unparalleled customer service. You will be responsible for managing client interactions, addressing inquiries, and providing guidance on insurance policies and coverage. Your dedication to maintaining strong client relationships and your in-depth knowledge of insurance products will be essential in this role.Customer Service Representative - Key Responsibilities:
- 1. Client Communication:
- Serve as the first point of contact for clients, responding to inquiries via phone, email, and in-person interactions.
- Provide accurate and timely information about insurance policies, coverage, and claim procedures.
- Maintain a friendly and professional demeanor while addressing client concerns and needs.
2. Policy Management:- Assist clients in the application and renewal processes, explaining policy options and pricing.
- Update client information and policies in our database accurately.
- Collaborate with our underwriting department to process policy changes and endorsements.
3. Claims Assistance:- Guide clients through the claims process, explaining the necessary steps and documentation.
- Document and report claims to the appropriate departments, tracking progress and ensuring timely resolution.
- Offer support and empathy to clients during the claims process.
4. Problem Resolution:- Investigate and resolve client complaints and issues promptly and effectively.
- Escalate complex or unresolved problems to the appropriate department for further resolution.
- Provide clients with alternative solutions or options when needed.
5. Product Knowledge:- Stay updated on insurance industry trends, company policies, and coverage options.
- Continuously expand your knowledge of insurance products and services.
- Educate clients on available insurance options that meet their specific needs.
6. Administrative Tasks:- Maintain accurate and organized client records and documentation.
- Assist in processing payments and billing inquiries.
- Collaborate with the team to ensure the office runs efficiently.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Prior experience in customer service, preferably in the insurance industry.
- Proficiency in using computer systems and software, including CRM systems.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and the ability to handle difficult client interactions with empathy and professionalism.
- Strong organizational skills and attention to detail.
- A willingness to learn and adapt to changing industry regulations and company policies.
Benefits:
- Competitive salary and commission structure.
- Health, dental, and retirement benefits.
- Opportunities for professional development and advancement.
- Supportive and collaborative team environment.
- Ongoing training and education in the insurance field.
If you are enthusiastic about the insurance industry and ready to contribute your skills to a dynamic team, we invite you to join the Plombon Insurance team. Take the next step in your career by applying for the Customer Service Representative position and contribute to our mission of safeguarding our clients' futures through comprehensive insurance solutions.How to Apply:
To apply for the Customer Service Representative position at Plombon Insurance, please submit your resume and a cover letter detailing your relevant experience and why you are an ideal candidate for this role to jobs@plomboninsurance.com. Please include "Customer Service Representative Application - [Your Name]" in the subject line of your email. Plombon Insurance is an equal opportunity employer and encourages applications from candidates of all backgrounds.